2016 Customer Experience/Unified Commerce Study Webinar
Stefan Weitz, Chief Product Officer & GM, Payments, Tax & Fraud, Radial
Brian Bunk, Principal, Boston Retail Partners
As a retailer, you know that delivering superior and personalized customer experiences—regardless of where, when, and how consumers shop—is essential to success in today’s unified commerce world.
But what you may not know are the strategies the most successful retailers are using to meet and exceed consumers’ growing expectations. Boston Retail Partners recently conducted a survey of the top 500 North American retailers to find out. In its 2016 Customer Experience/Unified Commerce Benchmark Survey sponsored by Radial, BRP identified what’s most important to consumers and which capabilities are most important to attract, convert, and delight shoppers.
Watch this webinar on demand to learn results of the study, including insights from top retailers on how to navigate the complexities of delivering a seamless and personalized experience across channels. You’ll learn:
- Five elements of the customer experience to boost profitability
- Which omnichannel capabilities are most important How to improve engagement, increase loyalty, and drive sales
- Insights to help you engage your most valuable customers more effectively