2016 Customer Experience/Unified Commerce Benchmark Survey

As a retailer, you know that consumers’ expectations are rapidly changing. They want to research, shop, and interact with you whenever and however they want, and they want their experiences to be seamless, consistent, and personalized.

What you may not know is what strategies the most successful retailers are using to meet these rising expectations. Boston Retail Partners recently conducted a survey of the top 500 North American retailers to find out. In its 2016 Customer Experience/Unified Commerce Benchmark Survey sponsored by Radial, BRP discovered which unified commerce capabilities and customer experience priorities are most important to retailers, and how they’re leveraging them to attract, convert, and delight shoppers.

Here’s a sneak peek of what you can expect when you download your copy of this free report:

• A comprehensive review of the E5 of the customer experience (educate, engage, execute, enhance, enable) and how each of these elements influences your ability to boost profitability
• Which capabilities are most important for enhancing the customer experience
• Which customer experience priorities you should focus on to improve engagement, increase loyalty, and drive sales
• Insights to help you engage your most valuable customers more effectively

As the Gold Sponsor of this report, Radial invites you to download it for free to get the insights you need to create a winning unified commerce strategy for your retail business.